Customer service is not just a series of steps that you complete. It is an attitude and a way of looking at customers that enables you to provide the best level of service that you and your organization are capable of providing. Don’t underestimate the power of customer service when… Continue reading
In today’s competitive marketplaces, customers have a choice in where they will take their business. Persuasion skills are the tools that you can use to encourage the customer to choose your product or service over the competition. The most important skill in persuasion is understanding the point of view of… Continue reading
As a salesperson, you have to be able to motivate yourself. There will be those times that you don’t want to take the next step in the sales process, or to make that phone call to the next customer. But you’ll need to know how to work through those feelings… Continue reading
If you are going to be a success as a salesperson, you have to be well-organized. You’ll have information on your own products and services to keep track of, information on your customers and their businesses, information on prospects that might become customers, and any other information that your organization… Continue reading
Interpersonal skills are more than just communication skills. They are the ‘people skills’ that seem to come to some of us so naturally, while other of us may struggle with them. Interpersonal skills will help you to work with your customers and build rapport with them, but it will also… Continue reading
The salesperson of today is a problem-solver who works in conjunction with the customer to identify any issues that the customer has and then uses that information to offer solutions to the customer’s problems or situations. The tricky part of this situation is ensuring that the problem that the customer… Continue reading
Effective Communication Skills – in addition to listening, you must be able to respond well, whether in person, over the phone, or in writing. You must be able to offer solutions to the customer’s problems if the customer is ever going to buy from you or your company. Communication skills… Continue reading
As we’ve learned, a successful sales relationship today involves the seller being able to help the buyer identify his or his organization’s true needs. The seller helps this process by being able to listen to and understand what the buyer is telling him. Studies have shown that most listeners retain… Continue reading
These general skills that anyone who wants to be a better salesperson should have. If you’ve ever met someone who just seems to be a ‘natural’ at sales, then they either have these skills as an inherent part of their personality, or they have studied or acquired these skills over… Continue reading