What would you do if you had a problem that you could not deal with – perhaps if you were faced with a difficult customer?

This question is being asked to assess your ability to handle customers and provide them with the best care you can. Everybody has to ask for help at times during their working life. Your answer should show that you would not give up as soon as you were faced with… Continue reading

What are the most satisfying and the most frustrating aspects of your present/last job?

You may be asked this question to find out what you like best and least about your most recent position. Think carefully before you phrase your answer. The most satisfying aspects of the job should be those most closely linked to the position that you are now applying for. A… Continue reading

What hobbies or interests do you have?

Why should employers be interested in the answer to this question? Is it pure nosiness? Everything you say about yourself contributes to the general impression gained about you. If I tell you that my hobbies are knitting, cookery, needlework, decorating cakes and bird-watching, you have an idea of the sort… Continue reading

How would you put equal opportunities into practice?

The trick here is to think about the best answer in the light of the organisation applied to. Why has the employer decided to ask you this? It is likely that the current vacancy is with a large organisation, not-for-profit organisation or local authority which is looking for staff who… Continue reading