Can you tell me about a problem that you have had to deal with?

The point of this question, as far as the employer is concerned, is to see how you would tackle obstacles at work. An ideal answer would involve you in thinking through a difficulty and solving it with the help of other people. If you can indicate some general lessons that you learned from the experience, so much the better. Please do not volunteer an answer that makes you look as though you could not deal with the problem. Make sure you choose something that shows your role to be positive, practical and ultimately successful. If you worked with other people to solve the problem, had to communicate clearly and learned something from the experience, so much the better. It could involve dealing with difficult customers, a mix-up of resources, rescuing an organisational mess, in fact anything where your role has had a deal with for the good.