In most cases, a manager must develop a uniform and consistent communication style so that employees know what to expect. I would say I project assertiveness and a positive attitude when communicating with my staff, but I’m also flexible.
Good managers are skilled in the art of communication and sensitive to the different personality styles of their employees. With some, you adopt a more outgoing style; with others, you must be reserved and careful or they will feel threatened. There are cues and constant feedback from the subordinate. A good manager knows how to read these and respond properly.
You develop communication skills by listening, not just by hearing. It becomes second nature to adapt your own style to that of the person with whom you are speaking. This is the fastest way to get on the same wavelength and avoid misunderstanding. It takes a little more effort on the manager’s part; but I’ve seen the results, and they are definitely worth it. Management theorists call this “pacing.” You need to align with someone before you can lead him or her.
When acting as the communications link between your staff and superiors, representing your department to upper management and upper management to your department, the best communication style is one that is open and honest and that allows others the freedom to question.
Much of the success in the corporate environment depends on clear communication of company goals and directions—and on listening to feedback. Fostering good communication is one of my top priorities.