This is the most difficult question to answer and one people worry about. But, fortunately, most interviewers themselves are not too sure what the correct answer is. Think this through. Why would the employer be asking this question? The employer must be concerned with offering services or goods to the widest range of the public. They only want employees who share their interest in providing fairly and equitably to their users, clients or customers. As long as you demonstrate that you understand the importance of everyone getting the same chances in employment and access to services, the employer will be impressed.
Many people answer: ‘Treating everyone in the same way.’ I think this answer is a little too simple. Some people with special needs may need extra help. For instance, someone with a visual impairment may need special facilities or aids in order to do their job properly. You may have some personal awareness of this subject and feel like expressing it in the interview. For instance: ‘As a woman, I know how it feels not to be taken seriously sometimes, so I always try to make sure that I treat everyone with respect,’ or ‘When I first arrived in this country I felt like an outsider and I am keen to help those who may need more support to make full use of the services offered by this organisation.’